Return & Exchange Policy
At MovieJacket.com, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds may be accepted.
By placing an order on our website, you agree to the terms outlined below.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition
- The item must be returned with original packaging and tags (if applicable)
- The return request must be made within 7 days of delivery
Items that show signs of wear, damage, or alteration will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or made-to-order jackets
- Items purchased during clearance or sale events (if marked as final sale)
- Products damaged due to misuse or improper care
- Orders returned without prior approval
Custom sizing and personalized products are made specifically for the customer and therefore cannot be resold.
How to Request a Return
To request a return, please contact our support team through the Contact Us page with the following details:
- Order number
- Reason for return
- Clear photos of the product (if applicable)
Once your request is reviewed and approved, return instructions will be provided.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item
- We recommend using a trackable shipping method, as we are not responsible for lost return shipments
Return shipping costs are non-refundable.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed to the original payment method
- Refunds are typically completed within 5 to 10 business days, depending on your payment provider
Original shipping charges are non-refundable.
Exchanges
If you received the wrong size or a defective item, you may request an exchange subject to product availability. Exchange requests must follow the same approval process as returns.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide a suitable resolution.
Order Cancellations
Orders can only be canceled before processing begins. Once an order has been processed or shipped, cancellation is no longer possible.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact our support team for assistance.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us through our Contact Us page. Our support team will be happy to assist you.