Shipping & Delivery
At MovieJacket.com, we aim to deliver your order safely and in a timely manner. Please review our shipping policy below to understand how orders are processed and shipped.
Order Processing Time
Once an order is placed, it goes through a processing period before shipment.
- Ready-made items are typically processed within 2 to 4 business days
- Custom-made or made-to-order jackets may require additional processing time, depending on the product
Processing time does not include shipping transit time.
Shipping Methods, Delivery Times & Costs
We offer the following shipping options:
- Free Shipping: Delivery Time: 6–11 business days | Cost: $0.00
- Standard Shipping: Delivery Time: 5–9 business days | Cost: $19.99
- Expedited Shipping: Delivery Time: 3–5 business days | Cost: $29.99
Business days are Monday to Friday, excluding public holidays.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight
- Shipping method selected
Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping
We ship to multiple countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the product price or shipping cost.
Customs policies vary by country, so we recommend checking with your local customs office for more information.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. Tracking information may take up to 24 to 48 hours to become active.
Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at the time of checkout. MovieJacket.com is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Delays and Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to:
- Customs clearance procedures
- Weather conditions
- Courier service disruptions
- High order volumes during peak seasons
We appreciate your patience in such situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the courier service to investigate and assist you accordingly.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or via the support email listed on our website. Our team will be happy to assist you.